Terms & Conditions

1. Refund and Exchange Policy. There are NO REFUNDS and NO EXCHANGES. All ticket sales are final. 

2. Reserved Seating. This purchase is for tickets in designated seats at a designated price level, as chosen and/or approved by you as the ticket purchaser. Please be sure you are happy with your seat selection before finalizing your purchase. 

3. Confirmation Number. Please be sure to record/save your confirmation number, as this is required for replacing lost tickets and locating reservations. The confirmation page is NOT a ticket. 

4. Will Call. Will Call opens at all venue box offices one hour prior to each performance and remains open until the performance begins. Identification is required for Will Call pick-up. 

5. Lost Tickets. Lost tickets will be replaced provided you have your confirmation number available. Please write an email to [email protected] to request replacement tickets. 

6. Performance Cancellation or Date/Time Change Policy. If a performance is cancelled for any reason other than “force majeure,”, RegiEventos will refund the face value of tickets purchased. Delivery charges are non-refundable. A performance is not considered “cancelled” if it is stopped at any point after it has begun, in which case RegiEventos is not required to refund the value of any tickets purchased for said performance. 

7. Reselling Policy. Tickets may not be resold or offered for resale. Tickets may not be used for advertising, promotion, or other commercial purposes except with the express written consent of RegiEventos. RegiEventos reserves the right to refuse entry to any customer who has purchased tickets and resold them, or to any person attempting to attend a performance with such tickets. 

8. Reproduction Policy. It is unlawful to reproduce any tickets in any form. In the event of reproduction, RegiEventos reserves the right to refuse entry to the original purchaser as well as any person attempting to attend a performance with reproduced tickets. 

9. Review Upon Receipt. Please review your tickets and confirmation upon receipt. If any detail of your order is incorrect, please contact RegiEventos immediately at [email protected]. RegiEventos will not be responsible for any discrepancies if you do not contact the box office within 24 hours after receiving your tickets. 

10. Agreement. Submitting a ticket order indicates your AGREEMENT to these terms and conditions.